FAQ

Shipping

Do you ship internationally?
Yes — we ship to the US, Canada, UK, Australia, New Zealand, the EU, and the UAE.

How much does shipping cost?
Free shipping on every order, everywhere we ship.

How long does shipping take?
Orders are processed within 1-2 business days, then delivered in 7-12 days.

Returns

What's your return policy?
60-day money-back guarantee. Not the right fit? Return it within 60 days for a full refund — including shipping costs.

Orders & Payment

How do I track my order?
You'll get a tracking link by email as soon as your order ships.

What payment methods do you accept?
All major credit cards, plus Shop Pay and other options at checkout.

Wholesale

Do you offer wholesale or bulk orders?
Yes — email us at support@strove.us with your order details and we'll get back to you.

Contact

How can I reach you?
Email: support@strove.us
Text/SMS: +1 (208) 243-9828 (text only — we're not able to take calls at this number)
Instagram: @strove
Facebook: @strove
Support hours: Monday–Friday, US business hours

Have a question about the product itself?
Check the FAQ on The Fold & Go Tote product page for details on size, materials, and how it works.